Shipping Policy
We proudly offer worldwide shipping! Please note that we require 1 to 3 working days on average to fulfill your order. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is placed, depending on your country or region, estimated delivery time is between 3 to 5 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times. Please keep in mind that orders are made to order so manufacturing times are longer than average for each handmade formulation. THANK YOU FOR YOUR ORDER!
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. If you have ordered multiple items, they may be shipped separately, but no worries, no additional shipping is charged to you. Please allow 1 to 3 working days for the tracking information to show. Tracking numbers are generated by USPS and/or UPS. We do not own the tracking numbers nor do we deliver the package.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is only a small window to correct an incorrect shipping address. Please contact us immediately at info.jadedbodybutter@gmail.com if you believe you have provided an incorrect shipping address. We will not be responsible for replacing your order due to your error of entering in the wrong address.
Returns:
By placing an order on 'Jaded Body Butter', you are responsible for the cost of return shipping back to 'Jaded Body Butter'. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
'Jaded Body Butter' is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to the address that you provided and you have not received it please report it to your respective shipping carrier (USPS or UPS) with the information provided to you upon ordering. This is the responsibility of USPS or UPS and not the seller as we do not deliver the items. We will not be able to replace or give a refund for lost or stolen packages that you have not opted for insurance or a signature upon receipt for. If you have any further questions on how to do this please reach out to our customer support team at info.jadedbodybutter@gmail.com
DISCLAIMER: THIS NOTICE IS REQUIRED BY THE FEDERAL FOOD, DRUG, AND COSMETIC ACT. ANY STATEMENTS USED ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR INFECTION. WE CAN NOT GUARANTEE NOR CAN WE BE RESPONSIBLE THAT EVERY INDIVIDUAL WILL NOT DEVELOP AN ALLERGIC, SENSITIVE, OR IRRITATIVE REACTION TO ANY OF THE INGREDIENTS OUR PRODUCTS MAY CONTAIN. BY VISITING THIS SITE, YOU ACKNOWLEDGE, UNDERSTAND, AND AGREE TO THE INGREDIENTS AND THE REGULATIONS OF THIS NOTICE.