Refund Policy
Cancellation
You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment. No cancelations are warranted if a tracking number has been issued.
Returns
Per the FDA this product is considered a beauty item. Due to the nature of beauty items and personal care items, returns are not allowed.
To be eligible for a return, your item must be unused, but damaged in route. It must also be in the original packaging and pictures of the damaged item(s) must be provided.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 2 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.jadedbodybutter@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 24 hours upon arrival of the product to contact us about the defective unit. Exchanges are not honored. You can reach out to us here info.jadedbodybutter@gmail.com
Shipping for your return
To return your product, you should email us at info.jadedbodybutter@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do not sell my information
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.
DISCLAIMER: THIS NOTICE IS REQUIRED BY THE FEDERAL FOOD, DRUG, AND COSMETIC ACT. ANY STATEMENTS USED ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR INFECTION. WE CAN NOT GUARANTEE NOR CAN WE BE RESPONSIBLE THAT EVERY INDIVIDUAL WILL NOT DEVELOP AN ALLERGIC, SENSITIVE, OR IRRITATIVE REACTION TO ANY OF THE INGREDIENTS OUR PRODUCTS MAY CONTAIN. BY VISITING THIS SITE, YOU ACKNOWLEDGE, UNDERSTAND, AND AGREE TO THE INGREDIENTS AND THE REGULATIONS OF THIS NOTICE.